one of the Big Four Banks...
You're about to lose me as a customer. You seem upset, almost shocked about this?! But why?
I've been your customer for nearly 8 years. I've had to call you a lot to sort out stuff ups, been charged many fees, even had my correspondence denied even though lodged through my OWN account in SECURE MAIL that YOU provide for your customers to talk to you. When overseas in slightly dire financial situations, you didn't even accept my correspondence; you wanted to talk to me on the phone. What part of 'I have no money' did you not understand?! Offering to provide back up documents to that effect?! Customer service my backside.
Now you go and charge me nearly 60bux for an annual fee on a credit card that no longer exists.
Well, you can be thankful you did that. Because I'll be sayin' bye bye birdie quite soon.